FAQ's

What are your minimums?

One is our minimum but that can get expensive, so normally folks go with 50 pieces.

 

What are your setup fees?

Setup fees are on average $40 per new logo — send us your print ready art (EPS, PDF, JPG), size and quantity of patches required for a quote. If you don’t have print ready art we maybe able to make it for you for a small fee, from $50. Please refer to our Design Tips for setting up artwork for patch embroidery.

For lapel pins and metal work there will be a die charge, that varies with the complexity of the design.

 

Do you apply embroidery to other items? 

Yes, Phoenix Embroidery our clothing decoration business offers apparel decoration options including; embroidery, single & full colour transfers, sublimation and screen printing.

 

What is the difference between a Contour Heat Cut Edge and Merrow® border? 

Heat cut edging is when the border is stitched into the emblem (on the embroidery machine); patch is then cut out with a hot needle like tool. It is commonly used on irregular shaped patches.

Merrow® which is more commonly known as overlocking, is sewn on after the patch has been embroidered to create a ravel-proof border.

 

What is the country of origin of your patches? 

We make patches here in Australia and also work with off shore manufactures in Taiwan and China to be able to supply quality patches at affordable prices.

 

 What are your colour limitations? 

None, but more than 10 colours and you better have deep pockets.

 

What is the maximum number of colours? 

We offer up to 10 colours on our custom embroidered patches but the colour range is endless with our digitally printed patches.

 

Turnaround Time? 

Varies, on average 6 to 12 working days for locally produced products and 3 to 4 weeks for products sourced overseas plus shipping time. This will depending on current work load, order size, if correct artwork has been provided and other variables.

 

What are our prices? 

It depends, lots of variables. We are competitive and strive to provide good valued patches that meet our customers’ expectations. Please contact us for a quote.